Ignite

Efficient time capture remains a top driver of firm revenue, yet many firms still struggle with outdated processes and time leakage. This session will showcase modern timekeeping tools and best practices that reduce friction for attorneys while increasing billable accuracy. Learn how to enable passive time capture, mobile entry, and automated reminders to help your team record time consistently and compliantly. We’ll explore how time tracking innovations improve realization rates, support transparency, and free up attorneys to focus on client work.

Standardizing workflows doesn’t just improve efficiency—it leads to better client outcomes. This session will introduce task blueprints, showing how legal teams can use them to automate matter milestones, assign responsibilities, and maintain consistent service delivery. We’ll share practical examples of how task templates support delegation, prevent missed steps, and free attorneys from administrative overhead—all while enhancing the client experience.

As client expectations shift, firms are increasingly adopting alternative fee arrangements (AFAs) such as flat fees, phased pricing, and subscription models. In this session, featuring a guest speaker, you’ll learn how to design, price, and implement AFAs that work for both your firm and your clients. We’ll cover how to scope matters, track profitability, and manage expectations with transparency. Case studies from firms successfully using AFAs will provide real-world guidance on overcoming common pitfalls and building stronger client relationships through creative billing models.

With increased reliance on digital tools and cloud platforms, firms must stay vigilant about ethical obligations around data security, billing practices, confidentiality, and client communication. This session explores common compliance pitfalls and how to avoid them while using modern legal technology. Drawing from ABA Model Rules and real-world scenarios, this CLE-eligible session will provide a framework for managing risk and maintaining professionalism in a tech-enabled legal environment.

This panel session will demonstrate how law firms are leveraging analytics to enhance their competitive edge—from client acquisition to litigation strategy. You’ll learn how to use key performance data to track success metrics, evaluate profitability by matter type or attorney, and inform pricing models. Discover how to move beyond intuition and build strategies grounded in hard data that improve decision-making and drive better client outcomes. Real-world examples will illustrate how leading firms are using analytics to create client value and stand out in a crowded market.

Law firms are evolving to become more service-oriented and client-focused, and technology plays a key role in that transformation. This session explores how tools like client portals, CRM, automated updates, and client feedback loops help deliver a transparent, responsive, and value-driven experience. We’ll examine how leading firms are differentiating themselves by making client convenience, communication, and outcomes the center of their tech strategy.

Winning a client is just the beginning—retaining and expanding the relationship is where the real value lies. This session offers strategies for deepening client trust over time through proactive communication, consistent service delivery, and data-informed client management. We’ll explore how firms can use technology to track relationship health, identify at-risk clients, and personalize interactions that build loyalty and generate new business.