Ignite

Standardizing workflows doesn’t just improve efficiency—it leads to better client outcomes. This session will introduce task blueprints, showing how legal teams can use them to automate matter milestones, assign responsibilities, and maintain consistent service delivery. We’ll share practical examples of how task templates support delegation, prevent missed steps, and free attorneys from administrative overhead—all while enhancing the client experience.

This session showcases how ZenCase helps law firms centralize operations, eliminate administrative inefficiencies, and unlock valuable insights from practice data. We will walk through the complete client lifecycle—from intake through matter completion—highlighting how automation, analytics, and user-friendly tools reduce overhead and boost productivity. Firms looking to modernize and scale operations will find actionable takeaways.

As client expectations shift, firms are increasingly adopting alternative fee arrangements (AFAs) such as flat fees, phased pricing, and subscription models. In this session, featuring a guest speaker, you’ll learn how to design, price, and implement AFAs that work for both your firm and your clients. We’ll cover how to scope matters, track profitability, and manage expectations with transparency. Case studies from firms successfully using AFAs will provide real-world guidance on overcoming common pitfalls and building stronger client relationships through creative billing models.

Elevate your legal practice by mastering the tools and strategies that drive true operational efficiency. In this panel session, we’ll explore how to harness ZenCase’s powerful practice management features to streamline workflows, centralize case data, and reduce administrative overhead. Whether you're managing a small team or coordinating a multi-office firm, you'll gain practical tips for optimizing time tracking, document organization, and matter management. Attendees will walk away with actionable insights and proven techniques to enhance productivity, improve collaboration, and deliver better client service—without adding hours to the workday.

With increased reliance on digital tools and cloud platforms, firms must stay vigilant about ethical obligations around data security, billing practices, confidentiality, and client communication. This session explores common compliance pitfalls and how to avoid them while using modern legal technology. Drawing from ABA Model Rules and real-world scenarios, this CLE-eligible session will provide a framework for managing risk and maintaining professionalism in a tech-enabled legal environment.

This panel session will demonstrate how law firms are leveraging analytics to enhance their competitive edge—from client acquisition to litigation strategy. You’ll learn how to use key performance data to track success metrics, evaluate profitability by matter type or attorney, and inform pricing models. Discover how to move beyond intuition and build strategies grounded in hard data that improve decision-making and drive better client outcomes. Real-world examples will illustrate how leading firms are using analytics to create client value and stand out in a crowded market.

Law firms are evolving to become more service-oriented and client-focused, and technology plays a key role in that transformation. This session explores how tools like client portals, CRM, automated updates, and client feedback loops help deliver a transparent, responsive, and value-driven experience. We’ll examine how leading firms are differentiating themselves by making client convenience, communication, and outcomes the center of their tech strategy.